Delivery Policy

Delivery Policy  

Thank you for choosing Luvaa Furniture where quality, comfort, and craftsmanship come together. We are committed to providing you not just with exceptional furniture, but also with a smooth, transparent, and reliable delivery experience. 

To ensure that you are fully informed and confident before placing your order, we kindly ask that you review our Delivery Policy in detail. It outlines everything you need to know about shipping timelines, service areas, delivery procedures, and what to expect when receiving your items. 

At Luvaa Furniture, we believe that great service doesn’t end at checkout — it continues until 
your furniture is safely delivered and set up in your space. 

1. Delivery Timeframe 
Our standard delivery timeframe is 6 to 10 weeks from the date of order confirmation. 
• All our furniture is either made to order or imported, which requires a carefully 
managed logistics process. 
• You will receive an email confirmation once your order is processed and ready for 
delivery updates. 

2. Delivery Coverage 
We currently deliver within Peninsular Malaysia. For Sabah, Sarawak, or international orders, please contact us directly before placing an order. 

3. Delivery Method 
• Deliveries are handled by our partner logistics team or 3rd parties courier services. 
• A delivery date and time slot will be arranged with you in advance. 

4. Delivery Charges 
Delivery charges vary depending on: 
• Location of delivery 
• Extra charge for assembly service (depends on coverage area)

5. Important Notes 
• Please ensure someone is available to receive and inspect the order at the delivery 
address. 
• If no one is available at the scheduled time, re-delivery charges may apply. 
• Any damages or missing parts must be reported within 48 hours of delivery. 

6. Tracking & Updates 
Once your order is dispatched, you will receive: 
• A tracking number (if applicable) 
• Regular status updates via email or SMS 
For updates, contact our customer service at connect@builderplusmy.com

7. Delays & Backorders 
While we strive to meet all delivery timelines, delays may occur due to: 
• Customs clearance 
• Supplier or production issues 
• Shipping or logistics disruptions 
In such cases, we will inform you promptly and work to minimize any inconvenience.